The beauty world went crazy for the Clarisonic when it first came out on the market. When the Clarisonic first came out on the market, I was an active member of the Acne.org message boards and one of the members there had posted about how she had success in getting rid of her black heads by washing her face with an electronic toothbrush. I scoffed at the idea of it and refused to believe that a $100+, over sized toothbrush could make a difference in my facial routine.
Finally, a year later, I caved in and purchased the Clarisonic Mia when they were getting ready to release the Clarisonic Mia 2. I've never turned back. The importance of my Clarisonic was only hammered home to me during my most recent two week trip, but before I get into that, I have to tell you the sad story of how my beloved Clarisonic Mia broke.
Hello, We are sorry to hear that you are having issues with your Clarisonic product. Due to our construction process and how our devices are sealed, Clarisonic products are not repairable. In order for us to effectively troubleshoot with you, please contact our Customer Care Department with your product in hand, after you have charged your unit for 24 uninterrupted hours. Our toll-free number is and our hours of operation are Monday through Friday, 6:00 am-5:00 pm Pacific Time. Please note: Monday and Tuesdays are our busiest days where hold times may be longer than normal. We look forward to speaking with you. Best Regards, Clarisonic Customer Care
Of course, given that response, I called their US hotline and was helped out quickly and efficiently. I had to wait a rather significant time on hold, but I think that's endemic of all hotlines. I had registered my Mia when I had purchased it in July 2012 and (Thank God) it was still under the 1 year warranty. They were able to mail out a completely new Clarisonic handle and charger to replace the broken one that I was hoarding. In order to restart the warranty, I simply had to ship back my broken Mia and charger in a complimentary box and slap a prepaid UPS sticker on top. Easy right?
I got a replacement quickly and in time, but after my two week trip. I really thought I could live without it, but my skin immediately broke out and became horrible. The Clarisonic has definitely improved my skin, but I've also become quite dependent on it. A couple of days without using it will make my skin immediately break out, regardless of environmental stresses, diet, or face routine.
The only tip I have as a religious Clarisonic user is: Don't leave it to dry face up, place it on its side and make sure the bristles aren't touching anything. The pooled water is a breeding pool for bacteria. You've worked hard to keep your skin nice! Don't let bacteria get you down in your quest for nice skin. =)
What are your experiences with the Clarisonic? Do you love it? Is it an oversized toothbrush? I want to hear your thoughts!